Privacy Policy

Last updated: [Insert Date]

1. Introduction Direct City Couriers ("Direct City Couriers," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our courier and delivery services, visit our website, or otherwise interact with us in the United States.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect We may collect the following categories of information:

2.1 Personal Information

• Name
• Postal address (pickup and delivery addresses)
• Email address
• Telephone number
• Company name and job title (if applicable)
• Account login details (username, password or other credentials)

2.2 Delivery and Transaction Information

• Package details (such as weight, size, description when provided)
• Pickup and delivery times
• Delivery instructions
• Signatures and proof of delivery (including photos, where applicable)
• Order history and reference numbers

2.3 Payment Information

• Payment card details (processed via secure payment providers)
• Billing address
• Transaction amounts and dates We do not store full credit card numbers on our systems if payment is processed by a third-party payment processor.

2.4 Technical and Usage Information

• IP address
• Browser type and version
• Device identifiers
• Operating system
• Referring webpages
• Pages visited, links clicked, and other usage data
• Cookies and similar tracking technologies (see Section 8)

2.5 Location Information

• Approximate or precise location data from your device (with your permission)
• Location data related to pickup and delivery addresses

3. How We Use Your Information We use the information we collect for the following purposes:

   • To provide, operate, and manage our courier and delivery services
   • To process and fulfill orders, including pickup and delivery
   • To communicate with you about your orders, deliveries, and customer service requests
   • To verify your identity and maintain the security of our services
   • To process payments and prevent fraud
   • To manage your account and provide account-related services
   • To improve and optimize our services, website, and user experience
   • To send administrative information, such as updates to our terms and policies
   • To send marketing communications, where permitted by law and your preferences
   • To comply with legal obligations and respond to lawful requests from authorities

4. Legal Bases for Processing (Where Applicable) Where required by law, we rely on the following legal bases to process your personal information:

   • Performance of a contract: to provide our courier services and fulfill our agreements with you.
   • Legitimate interests: to operate and improve our business, communicate with you, and ensure the security of our services, where these interests are not overridden by your rights.
   • Consent: for certain marketing activities, cookies, and access to device-based location where required.
   • Legal obligations: to comply with applicable laws, regulations, and legal processes.

5. How We Share Your Information We do not sell your personal information. We may share your information in the following situations:

5.1 Service Providers We may share information with third-party vendors and service providers that perform services on our behalf, such as:

• Payment processors
• IT and hosting providers
• Customer support tools
• Delivery partners and subcontracted couriers
• Analytics and marketing service providers These parties are authorized to use your personal information only as necessary to provide services to us.

5.2 Business Partners We may share information with business partners when this is necessary to provide or improve services, or where we jointly offer services.

5.3 Legal and Safety We may disclose information if required to do so by law or in the good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with the services
• Protect the personal safety of users of the services or the public

5.4 Business Transfers If Direct City Couriers is involved in a merger, acquisition, asset sale, reorganization, or similar transaction, your information may be transferred as part of that transaction, subject to applicable law.

6. Data Retention We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements. The criteria we use to determine retention periods include:

   • The nature of the information
   • The purpose of processing
   • Legal and regulatory requirements When your information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable law.

7. Data Security We implement reasonable and appropriate technical and organizational measures to help protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies We may use cookies, web beacons, pixels, and similar technologies to:

   • Recognize you and your device
   • Remember your preferences
   • Analyze traffic and usage patterns
   • Improve our website and services

You can manage cookies through your browser settings. If you choose to block or delete cookies, some features of our website may not function properly.

9. Your Rights and Choices Depending on applicable U.S. state laws, you may have certain rights regarding your personal information, which can include:
   • Access: to request a copy of the personal information we hold about you.
   • Correction: to request that we correct inaccurate or incomplete information.
   • Deletion: to request that we delete certain personal information, subject to legal exceptions.
   • Restriction or objection: to restrict or object to certain processing activities, where applicable.
   • Opt-out of marketing: to opt out of receiving marketing emails by following the unsubscribe instructions in those emails or contacting us.

We will respond to your requests as required by applicable law. We may need to verify your identity before processing certain requests.

10. Children’s Privacy Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete such information. If you believe a child has provided us with personal information, please contact us using the details in Section 13.

11. Third-Party Websites and Services Our website or services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or the content of those third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.

12. International Transfers Our services are primarily intended for users in the United States. If you access our services from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

13. Contact Us If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, you may contact us at:

Direct City Couriers Email: [Insert Contact Email] Address: [Insert Postal Address] Telephone: [Insert Phone Number]

14. Changes to This Privacy Policy We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Any changes will be effective when posted. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.